Kings of Customer Service

Hello Friends, I would like to first say a huge THANK YOU to all of you who were kind enough to take  time to wish me a Happy Birthday. Your wishes made my day even better than it already was.

My son Sean and his lovely girlfriend Crystal ( of 8 years! ) invited my hubby and me to Crystal's new townhouse for dinner. Oh...what a dinner it was. They had cooked all day. On the menu was eggplant parmesan , which is my all time favorite, corkscrew pasta and homemade sauce, crisp green salad and fabulous italian bread. The table was beautifully set , the food was delicious and the company was perfect. My older son Billy turned up as a surprise, which made the evening even better. It is not very often I get all my three favorite guys all together at the same time, so I was in heaven. To top off the evening I was presented with a Coldstone Creamery strawberry and Red Velvet ice cream cake...YUM!!

I also gave myself a birthday present in the form of a new coffee maker. My old pot was a Farberware electric percolator I had bought a few years back. I love the flavor that you get from these oldfashioned pots..so rich and flavorful. I would always get compliments on my coffee when I had guests over.

Unfortunately, appliances do not last forever and mine gave up and died Sunday. I went online to research a replacement and to my dismay Farberware no longer makes my model. The new model is cordless and sits on a base and is now made in CHINA. The minute I read that I knew I was in trouble. After reading consumer reviews (89% bad) I decided to expand my search to other makes.

I owned a Bunn coffeemaker years ago and loved the coffee it brewed. I remember it being super fast also. My mom always had a Bunn as did my sisters. I did some online searching and found a few models that sounded pretty good. I settled on the Bunn BTX-B. Sounds like a rocket ship ;-)

I found them online at prices between $137.00 - $189.00. All the reviews were excellent and I noticed Target and Kohls carried them. Off I went in search of my new family member.

Target did not have it so I went to Kohls who did stock it. To my dismay it was priced at $189.00 ! I knew I could by it online at Amazon for $140.00 w/ free shipping. I asked to talk with the manager about the price. A very nice young lady showed up and I told her what I wanted and about the price I had seen it for on the internet. Mind you...not the Kohls official site, but just a general product comparison site.

Kohls was under no obligation to match any lower price just because I said I found one. Unbelievably, the manager offered to sell me my Bunn BTX-B for $139.00....that's a $50.00 savings!!! Kohls rocks big time!! That to me is the ultimate customer service and why Kohls has a lifelong patron in me. The moral of this story....don't be afraid to ask, they just might say YES!!

  Here is my new morning buddy! My Bunn BTX-B Thermocarafe coffee maker...isn't she a beauty? She brews the most delicious 'Hot' coffee in 3 minutes! The best thing about this girl is that she is MADE IN the USA!!!  The flip lid on the top had a tiny chipped hinge when I took it out of the box. I e-mailed Bunn Sunday night and Monday am I received a personal e-mail from Greg, telling me my new lid was in the mail, no charge. Talk about great customer service...Yay America, we can still do it ;-)

 Until next time..be kind and stay creative..I'm going to have a second cup of coffee ;-)